Account Deletion Policy
This policy explains how to delete an account on the EduManager web platform or the EduManager mobile app, what is deleted and what is kept. It applies to staff, student and parent accounts, and to schools that want to close their EduManager account.
1. Who can ask
You can ask for your own account to be deleted. A parent or guardian can ask on behalf of their child. Accounts are created by schools, so for staff, student and parent accounts we confirm the request with the school before deleting anything.
2. How to ask
Through your school
Ask your school administrator to remove your account. This is usually the quickest way, because the school manages its own accounts.
Directly with EduManager
Send an email to info@edumanagerinfo.com with the subject “Account deletion request”. Send it from the email address on the account if you can, and include:
- your full name;
- the name of your school;
- your role (staff, student or parent) and your user code or email address;
- for a parent asking for a child, the child’s name and class.
We will reply to confirm we have received the request and may ask you to confirm your identity.
3. What is deleted
- Your sign-in details: email address or user code and password.
- Your profile photo and contact details.
- Notification tokens for your devices, and your notifications.
- Signatures you uploaded.
Once your account is deleted you can no longer sign in on the website or the mobile app. Signing out of the app or uninstalling it does not delete your account.
4. What may be kept
Some records belong to the school’s official records, and the school may need to keep them after an account is deleted:
- Academic records such as results, report cards and attendance, which schools keep as part of a student’s school history.
- Payment and fee records, which must be kept for as long as the law requires.
These records are kept only for those purposes and remain protected as described in our Privacy Policy. Copies in backups are removed as the backups are replaced.
5. How long it takes
We aim to complete a deletion within 30 days of confirming the request, and we will let you know when it is done. If something must be kept for a legal reason, we will tell you what and why.
6. Closing a school account
A school that stops using EduManager can ask for all of its data to be deleted. The school’s administrator should contact us in writing. On request, we provide an export of the school’s data before it is deleted.
7. Contact us
Edumanager Information System Ltd
NIGERIA
Email: info@edumanagerinfo.com
Phone: +234-803-636-8690